Administrative Court Charter
The Administrative Court Office will achieve the general standards of service set out below. Specific standards of performance will be displayed in each business area.
When you arrive at Court, you will find:
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Our public counters open from 10am to 4:30pm.
When you go to the public counter or enquiry point in any court we will:
- Respect your privacy;
- If you prefer, discuss confidential business out of hearing of other members of the public;
- Deal with your enquiry within 15 minutes. If you have to wait longer a member of staff will explain the delay.
- Court staff will be pleased to advise on administrative procedures and help then to fill in the necessary forms. However, staff will not give legal advice or comment on judicial decisions. If a customer requires legal advice, we will inform them that they should approach a solicitor, The Citizen's Advice Bureau or other advice agency.
You can phone us between 9am and 5pm
When you phone us we will:
- Answer the phone within 30 seconds;
- Tell you who you are speaking to; and
- Give you a clear and helpful answer.
When you write to the Court and your letter requires a reply, we will;
- Dispatch a reply or respond by telephone to your correspondence usually with 5 but not later than 10 working days of receipt;
- If a written reply is needed, it will give the writer's name telephone number.
If an order is made in their case:
- We will send you a copy of the order usually within 5 but not later than 10 working days of the order being made; or
- If the order is to be drafted by counsel, we will send you a sealed copy of the order usually within 5 days but not later than 10 days of receipt of the draft order.
If things go wrong or you wish to complain about our services:
- A member of our staff will try and sort out your problem there and then;
- If you are still not happy you can speak to the Court Manager or Area Director, or you can write to the Court Manager who will deal with your complaint as quickly as possible.
- The name and address of the Court Manager is displayed at counter areas, but you can also ask any member of staff for this.
If you put your complaint in writing:
- It will be acknowledged within 2 working days of receipt; and
- You will receive a formal written response within 10 working days; or
- If it is not possible to answer your complaint within 10 working days, the court will write to inform you when a response can be expected.
See Complaints Procedure for more information.