Performance

How are we doing? Performance against business targets August 2007

Determinations

The total number of claims determined was 7592.

This month the team determined 95% of all claims within 3 months of receipt.
Less than 1% of claims were over 6 months from receipt when determined.

Redeterminations

The total number of claims redetermined this month was 400.

65% of claims were redetermined within one month of request.
19% had been outstanding for more than 2 months when redetermined.

Written Reasons   

The total number of Written Reasons provided this month was 67.

43% of written reasons were provided within 2 months of request.
43% were over 3 months from date of request when provided.

NTT Business Targets

To complete 85% of determinations within 3 months,
with no more than 5% over 6 months old.

To complete 65% of requests for redeterminations within 1 month,
with no more than 15% over 2 months old.

To complete 55% of requests for written reasons within 2 months,
with no more than 30% over 3 months old.