Feedback from SCMS users

These are just some of the comments that have been received by users of the Small Claims Mediation Service:

• I was dealing with my wife's illness and under stress owing to financial and family business. The help from the mediator and his staff was invaluable.  Being 88 years of age the advice was much appreciated. I am disabled and have problems walking - it helped to discuss the case on the 'phone.
• Initially very sceptical due to the intractable stance of the other side.  It proceeded well via telephone conversations and quickly resolved to my satisfaction.
• An excellent opportunity to sort out problems before going into court. I would happily have paid a percentage to the mediator.
• I would recommend this procedure to anyone who finds themselves in a similar circumstance.  The courtesy and understanding I received was refreshing to say the least.
• As I am 68 years old, it would have been difficult for me to travel from London to Manchester.  The settlement was accepted. Very easy to get in touch with the service, the mediator was extremely helpful & pleasant.
• Really good service, very fair and impartial.  I hope I never have to use it again, but would recommend it to anyone.  I had been trying to sort out my case for 12 months.  It was all done in less than one hour to both parties' satisfaction.
• Brilliant! Very professional, the support and guidance given by everyone concerned made the whole experience run with ease and credibility.
• Effective, warm, friendly, human and humane. Everything a court is not.  A professional service, which has been greatly appreciated by this claimant and one which I would wholeheartedly advise people to make full use of.
• The mediator was a very nice man and I felt comfortable and at ease talking to him!  I think mediation is a brilliant idea as I would have hated the thought of going to court. In just over an hour we had all come to an agreement without wasting court time and money.
• I am very happy with this service. I am only a small business and over the last few years I have lost a lot of money through the courts long-winded system. This mediation has given me back a fighting chance to put my side of the case. I don't expect to win just achieve a fair hearing, you have done this for me. Thank you very much.
• Excellent service and saved me time, money, stress in not having to go to court.
• Excellent process.  All dealt with efficiently without the need to involve the District Judges time and saves instructing Agency Solicitors to attend the Small Claims Hearing.