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Money Claim Online

Frequently Asked Questions

 

Registering
Logging on
Claim Menu
Claimant details (Step 3 of 8)
Defendant's details (Step 4 or 8)
Particulars of claim (Step 5 of 8)
Making payment (Steps 6-7)
How to proceed on the defendant's response to the claim
Entering judgment
How to proceed on the defendant's response to the judgment
Issuing a warrant of execution
General queries after service

A. Issue a claim, enter judgment by default/admission, issue a warrant of execution. A. When entering the site click on I am a 'Claimant', then 'I am a new customer'. The system will then take you through several pages of information for you to read and take you to the registration page.  A. Information is available from any court or the court service website. The user guide on the MCOL site also provides invaluable details on the issuing of claims. We recommend that every customer read through this as it gives essential information. A. When registering there is a link from the information pages under the heading of tutorial. Whilst completing the claim online there is a link to the user guide from every page under the title of tutorial, this is at the top and bottom of every page on the right hand side. A. Information to consider before issuing a claim (with links to legal advisors)
     Information on checks to be made (with links to the insolvency service)
     How to use money claim online 
     The process of issuing a claim
     Responses that could be made by a defendant and how to proceed following this
     Guidance on enforcement (with link to the court service website)   
     Guidance on how to monitor a claim (including how to print and save details)

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A. This is not information that the court can provide. If you are not sure about the details you are inputting you must seek legal advice. A. As a bulk issuing centre all MCOL cases go through Northampton to be issued.

A. When entering the site click on I am a 'Claimant', then 'I am an existing customer'. The system will then take you through to the logging in page. A. When claimants first register they are sent a confirmation email of their ID, so it can be recovered this way. If the email is erased there is no way to recover this information. A. This cannot be recovered. You can however request a new one. You must enter your ID and click onto 'have you forgotten your password?' You must then answer a security question, which if you get correct means that a new password will be e-mailed to you. A. Possible problems include the format of the information, the system is case sensitive so they have to be entered in their original format to be accepted. If these are copied and pasted from anywhere they will be rejected. A. Claimants must log on as an existing customer and enter their ID and password, they should then click on 'do you want to change your registration details' which can be found underneath these boxes.

A. Log in as an existing customer, enter the ID and password to bring up the claim menu. A. The claim menu page allows you to issue a new claim or continue with an existing claim. It also gives details of the status of each existing case and allows you to continue to the next stage of a claim (for example entering judgment or issuing a warrant). A. Log in as an existing customer, enter the ID and password to bring up the claim menu and click underneath the 'claim' option.

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A. Bring up the claim menu. The box underneath 'claim' will show the status, clicking on this will give more details. A. Bring up the claim menu. The box underneath 'claim' will show the status, this may either read continue, requested, issued, acknowledged, or defence.

A. Yes. If you have a service address in England or Wales. A. This address should be entered if it is different from the claimant's address already entered. This is the address that any documents or payments are sent to. It may be a solicitor's address or that of a litigation friend.

A. No. They must have an address in England or Wales.
A. No. The address must be where the defendant resides, or the company's address if the defendant is an organisation for enforcement purposes. A. This may be because you have entered England, Wales or Uk in the address field which is not recognised by the system. If that is the case please remove them. A. There is an option to select 'I want to use the address I entered myself'. A. If there are two defendants you can tick the box stating 'second defendant' to add their details. They must be entered as two separate defendants.

A. This is a description of what you are claiming for and must include any claim for interest. The information provided here must be sufficient enough to enable the defendant to respond to your claim.
A. There may be several reasons why your particulars are being rejected. Please check: The particulars are no more than 1080 characters or longer than 24 lines
 No other punctuation apart from full stops and commas are included
 No double spacing has been used
The particulars have been typed in fresh, copied and pasted material will not be accepted.  

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A. If you wish to claim interest in you claim you will need to tick this box and then copy and paste the pop up box that appears into the particulars. You must ensure you complete the brackets in this paragraph correctly to enable you to claim interest. A. If you are claiming interest under section 69 of the county courts act 1984 you must multiply the amount you are claiming by 8% and then divide this by 365. This gives you the daily rate of interest. You must then work out how many days have passed since the date the invoice was due until the date the claim is issued. Not only must this be stated in the particulars of claim, but this figure must also be added to the amount you are claiming. A. The court fee is automatically worked out by the system when you press calculate. The amount you will need to pay depends on the amount you are claiming. County Court fees leaflet A. Yes. This is automatically added onto the amount you are claiming by the system. A. By completing the statement of truth, you certify that the information provided is true. A person who completes a statement of truth without an honest belief in the truth of the given information is liable to proceedings for contempt of court.

A. If you contact money claim online by fax or e-mail by 10am the next working day your claim can be withdrawn and a refund sent out by payable order.
A. You must quote your claim number, name and address, who your refund should be made payable to, and the reason why you would like to withdraw your claim and request a refund.

A. Your next step is to enter judgment by admission. Go into the claim menu and press 'start' under the judgment option. Two options will be given and you are to tick the box stating 'the defendant admits that all the money is owed'. You will then tick the box stating 'I accept the defendant's proposal for payment'.
A. Your next step is to enter judgment by admission. Go into the claim menu and press 'start' under the judgment option. Two options will be given and you are to tick the box stating 'the defendant admits that all the money is owed'. You will then tick the box stating that 'the defendant has not made any proposal for payment'.

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A. You cannot proceed online any further. If you would like to enter judgment you must send a manual request to the court along with a copy of the full admission so the court can determine the rate of payment.
A. You cannot proceed online any further. If you would like to enter judgment you must send a manual request to the court along with a copy of the part admission so the court can enter judgement for you. A. You cannot proceed online any further. If you would like to proceed with the claim you must inform the court so that the case can be transferred out.
A. You cannot proceed online any further. If you would like to proceed with the claim you must inform the court so that the case can be transferred out.
A. You cannot proceed online any further. If you would like to proceed with the claim you must complete the allocation questionnaire sent to you once the defence is received and return it to the court the case has been transferred to.
A. Your next step is to enter judgment by default. Go into the claim menu and press 'start' under the judgment option. Two options will be given and you are to tick the box stating 'the defendant has not filed an admission or defence to my claim'.

A. This is because the defendant's time for filing a response has not yet passed. If their deadline fell on a weekend or bank holiday they are given the next working day to respond. It may also be because the defendant has filed an acknowledgement of service, which gives them an extra 14 days to respond.
A. You must send a judgment request to the court. The form (N225) can be downloaded from this site.
A. You can only claim interest at this stage if you reserved the right to claim interest when entering your particulars of claim. You must also have completed the interest paragraph correctly. Your daily rate of interest will be stated in your particulars of claim, you will therefore need to calculate the number of days passed since the date of issue to the date you are entering judgment.
A. There is no fee to enter judgment.

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A. Once you have received full and final payment you must inform the court in writing. This can be done by an e-mail, fax or letter. The claim number must be quoted along with the date full and final payment was made.
A. If you would like to proceed with the case your next course of action is to apply for enforcement. Which method you use will depend on the judgment amount.
A. The enforcement methods include: 
     Warrant of execution
     Attachment of earnings
     Charging order
     Garnishee order
     Oral exam     
A. This information is all available from the court service website, any local court or legal advisor.
A. You will need to write to the court requesting the case be transferred and advising which method you are intending to apply for.
A. Yes. The fee depends on the enforcement method chosen.

A. You must send a transfer request to the court. This can be an e-mail, fax or letter you must quote your claim number and the reason for transfer. You will then have to contact the defendant's local court to issue the warrant and pay the fee.
A. Yes. This depends on the amount of the warrant. If it is for under £125 the fee is £35, if the amount is above £125 the fee is £55.  A warrant cannot be issued for more than £5000.
A. Yes. This is automatically added onto the amount of the warrant.
A. If the system does not recognise the defendant's address the warrant will go to Northampton to redirect.

A. Once the claim has been issued the court cannot change any of the details submitted without an application and request to re-serve the claim. You must complete an application notice (N244) detailing the changes you would like to make and send this to the court along with an N1 completed with the correct claim details. The court will then amend the details, re-seal the claim form and return it to you to re-serve on the defendant. You must keep a copy of the sealed N1. It is then your responsibility to re-serve the claim form. You must then send the court a completed certificate of service (N215) along with the copy of the N1 so the court knows the date when the defendant's response is due.

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A. This depends on what you are applying to amend and at what stage you are making the application. There may be a fee of £40. General guidance: Before the claim is served there is no fee to amend a claim. If any details are being completely changed, for example you are changing the defendant you are claiming against, there will be a fee.
A. No. The court has changed the details on their system, which will not update your details online. You will therefore have to go through the court to proceed with your case. A. In this situation the mistake made is obvious. You can withdraw that claim and issue a new correct claim rather than applying to amended it. You should e-mail or fax the court requesting to withdraw the original case with your reasons and request a refund. You must quote the new claim number and your name and address so a payable order can be sent out. This applies to situations where the claim is a defendant vs a defendant, a claimant vs a claimant, or the defendant and claimant details have been entered the wrong way round.

A. All court forms can be found on this website in 'forms and guidance' and then 'general forms'. A list of court forms can be found here, simply click onto the appropriate one and print it off. A. Nothing will happen on a claim unless you request it to. The court will not proceed with any further action against the defendant automatically without your request.
A. Warrants are not actioned immediately. The defendant's local court will receive your warrant. They will then write to the defendant to advise them a warrant has been issued and that they have seven days to contact the bailiff to make payment / offer of payment. If no response is received the bailiff will then visit the defendant's property. The time limit on this depends on how busy the court is, but this is usually within fourteen days. Warrants can take several weeks to action, as the bailiff may have to visit the property more than once.
A. The court executing the warrant will update you by post. Your claim will also be updated on the website. If you require an update you can contact the local court directly and speak to their enforcement section.