Northampton Bulk Centre
Customer Comments
Between the periods 1st January 2006 - 31st July 2006, customers visiting our counter completed 73 comment cards.
The results of your feedback are as follows:
100% of customers were happy with the way that their query was handled at our public counter
100% of customers were satisfied that we had the Holy book relevant to them to swaer any affidavit / statutory declaration (7 different Holy books available at this office)
100% of customers were satisfied with the quality of the certificate of satisfaction received
85% of customers rated the information received at our public counter as 'Excellent'
13% of customers rated the information received as 'Good'
2% of customers rated the information received as 'Satisfactory'
67% of customers rated the facilities at this building as 'Excellent'
24% of customers rated our facilities as 'Good'
6% of customers felt that our facilities were 'Satisfactory'
3 % of customers viewed our facilities as been 'Unsatisfactory'
90.5% of customers rated our overall service as 'Excellent'
8% of customers rated our overall service as 'Good'
1.5% of customers rated our overall service as 'Satisfactory'
| You Said... | ...We Did |
|---|---|
| We could improve our service by giving better directions to help you find our offices easier. |
Our Central Support team have helped to design a more detailed map in conjunction with our publishing unit, highlighting local landmarks to act as reference points. Also, the text information accompanying the map has been revised to be clearer and more informative. |
|
We could provide parking for customers visiting the building in person. |
Due to very limited space, we have been unable to provide public car parking. However, local car parks are clearly shown on our 'How To Get Here' maps. |
|
We could signpost directions to the reception area more clearly. |
All building signage has been revised and floor listings (including which floor the reception is located) are now displayed in the foyer and lift. |
| We could make our letter regarding completing statutory declaration and application to file a statutory declaration out of time forms clearer. | The covering instruction letter has been amended to make the information easier to follow. |
| We could supply an information sheet pertaining to judgment registrations. | A leaflet has been designed by Bulk Centre staff detailing what happens when a certificate of satisfaction is obtained. This is on display / available at our counter. |
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We could provide refreshments such as a coffee making facility. |
A mineral water still has been set up in the counter area for the use of customers whilst they utilise our services. |
| More room for wheelchairs to get in and out. | Our counter area has been redesigned to now be fully compliant with the Disability Discrimination Act. |
| Slightly more private consultation area. | Space within the building is at a premium and the maximum amount of room has been allocated to the counter area. However, if customers require a more private area to discuss queries, the counter clerk will try to accommodate this wherever possible. |
| We could close later each day. | Whilst all Court offices are open between the hours of 10am – 4pm, the Bulk Centre will try to attend to counter queries from 8.15am until 5pm where staff are available. |
"Staff were helpful and polite."
"I am happy with the service provided."
"Exceptionally helpful and polite staff - the appeals procedure was explained to me very clearly."
"The service was excellent."
"Shobna and Sarah (counter staff) couldn't have been more helpful."
"Excellent receptionist."
"Polite and friendly service."
"Nina (counter clerk) was extremely helpful in sorting out a problem that an office in harrow had not helped with for four months."
"Very Helpful staff"