Northampton Bulk Centre

Response and analysis of CCBC Claimant survey- January - June 2008

When customers were asked how courteous the staff were when dealing with a query or complaint, 24% said we were very good, 62% good, 9% satisfactory, 2% poor, and 3% stated we were very poor.

When asked if their query was resolved within an acceptable time; 23% said we were very good, 54% good, 18% satisfactory and 5% said poor.

 
When asked how they felt the quality of the response was:
 10% said excellent, 76% good, 13% average and 1% poor

When asked about the content of the response:
16% said it was informative, 59% helpful, 22% adequate and 3% was inadequate.

71% of customers feel they would benefit from a CCBC fact sheet containing detail of our service, work targets and important contacts.

48% feel they would benefit from a visit to the Bulk Centre to learn more about our procedures and developments.

Overall 63% of customers are satisfied and 37% are very satisfied.